LEGAL . TERMS
Terms of Service
Effective: 17 June 2026 . Governing law: India . Applies to clients and visitors globally
These Terms govern your use of nuvoraimpact.com and any consulting services provided by Nuvora Impact Pvt. Ltd. By accessing this site or engaging our services, you agree to the terms set out below.
01 Acceptance of Terms
By accessing or using this website (the "Site") or any services offered by Nuvora Impact Pvt. Ltd. ("Nuvora", "we", "us", or "our"), you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any other policies referenced here. If you do not agree, please discontinue use of the Site and our services.
These Terms form a binding agreement between you and Nuvora, governed by the laws of India and intended to apply consistently to clients and visitors wherever they are based.
02 About Nuvora Impact
Nuvora Impact Pvt. Ltd. (operating as Nuvora Consulting) is a social impact consultancy based in Bengaluru, India. We work with NGOs, social enterprises, corporate CSR teams, and funders both in India and internationally.
03 Our Services
These include:
MEL framework design & impact reporting - monitoring, evaluation, and SROI reporting for funders and CSR teams
Mixed-method research - participatory, community-centred research design, data collection, and analysis
Programme design & management - end-to-end architecture and implementation support
Workshops & capacity building - facilitated training and co-design sessions
AI tools & training - practical AI adoption support for non-technical teams
All consulting engagements are governed by a separate Service Agreement or Statement of Work signed between Nuvora and the client. Where these Terms and a signed Service Agreement conflict, the Service Agreement prevails.
We may update, modify, or discontinue any service at any time. Clients with active engagements will be notified of any material changes.
04 User Responsibilities
By using this Site or our services, you agree to:
Provide accurate and up-to-date information in all communications and agreements
Use the Site and our services only for lawful and ethical purposes
Comply with applicable laws in your jurisdiction
Not upload malicious code, spam, or unauthorised content
Not attempt unauthorised access to any part of our systems
Not infringe the intellectual property rights of Nuvora or any third party
05 Intellectual Property
OWNERSHIP
All content on this Site such as text, graphics, the Nuvora mark, reports, methodologies, and toolkits are the intellectual property of Nuvora Impact, protected under the Copyright Act 1957 and the Trade Marks Act 1999 (India), and equivalent laws elsewhere.
USING OUR CONTENT
We grant you a limited, non-exclusive licence to view publicly available Site content for personal or internal organisational use. You may not reproduce, redistribute, or use it commercially without our written consent, and may not remove any copyright or trademark notices.
CLIENT DELIVERABLES
Intellectual property in deliverables produced under a client engagement is governed by the relevant Service Agreement. Unless agreed otherwise in writing, Nuvora Impact retains ownership of background IP, methodologies, and tools, and grants clients a licence to use deliverables for their internal purposes.
AI GENERATED CONTENT
Where we use AI tools in delivering our services, all outputs are reviewed and validated by our team before delivery. AI-generated content remains Nuvora Impact's intellectual property unless explicitly assigned to the client in writing.
06 Confidentiality
Both parties agree to keep confidential any proprietary or commercially sensitive information shared during an engagement. This obligation continues after the engagement ends. Confidential information will not be disclosed to third parties without written consent, except where required by law. Any specific confidentiality terms set out in a Service Agreement take precedence over this clause.
07 Fees & Payment
FEES
Fees for our services are set out in individual proposals, Statements of Work, or retainer agreements, and may be revised with reasonable notice.
PAYMENT TERMS
Unless agreed otherwise, invoices are payable within 30 days of the invoice date. Late payments may attract interest at 1.5% per month, or the maximum rate permitted by applicable law.
TAXES
Fees are exclusive of applicable taxes. GST applies to Indian clients at the prevailing rate. International clients are responsible for any taxes or withholding obligations applicable in their own jurisdiction.
08 Liability & Warranties
To the fullest extent permitted by law, Nuvora Impact is not liable for indirect, incidental, or consequential damages, including loss of revenue, data, or goodwill arising from your use of our Site or services.
Our total liability for any claim is limited to the fees you paid us in the three months immediately preceding the event giving rise to the claim. Nothing here limits liability that cannot be excluded under applicable law, such as for fraud or wilful misconduct.
IMPORTANT - PLEASE READ
We provide our services with reasonable skill and care, in line with industry standards. We do not warrant that our services will be uninterrupted or error-free, or suitable for purposes beyond those agreed in the relevant Service Agreement. This Site and its content are provided "as is," without warranties of any kind.
You agree to indemnify Nuvora Impact, its directors, and personnel against claims arising from your use of our services, breach of these Terms, or violation of applicable law.
09 Dispute Resolution
GOVERNING LAW
These Terms are governed by the laws of India, regardless of where you are based.
RESOLUTION PROCESS
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice. If unresolved, the dispute will be referred to arbitration under the Arbitration and Conciliation Act, 1996 (India), with a sole arbitrator appointed by mutual agreement. The seat of arbitration is Bengaluru, India.
Subject to the arbitration clause above, the courts of Bengaluru, India have exclusive jurisdiction over any matter not referred to arbitration.
10 General Terms
TERMINATION
We may suspend or terminate access to our Site or services for conduct that violates these Terms. Termination of a specific engagement is governed by the relevant Service Agreement. Provisions relating to intellectual property, confidentiality, and liability survive termination.
FORCE MAJEURE
Neither party is liable for delays caused by events beyond their reasonable control, including natural disasters, government action, or failures of third-party infrastructure. The affected party will notify the other promptly and take reasonable steps to limit the impact.
CHANGES TO THESE TERMS
We may update these Terms from time to time. Material changes will be communicated with at least 30 days' notice via email or a notice on this Site. Continued use after the effective date constitutes acceptance of the revised Terms.
OTHER TERMS
If any provision of these Terms is found unenforceable, the remaining provisions continue in force. These Terms, together with any signed Service Agreement and our Privacy Policy, form the entire agreement between the parties. You may not assign your rights under these Terms without our written consent.
10 Contact Us
For questions about these Terms, please get in touch:
NUVORA IMPACT PVT. LTD.
No. 420, #198 CMH Road, 2nd Floor
Indiranagar, Bangalore
Karnataka, India - 560 038
These Terms are drafted to comply with the Indian Contract Act 1872, the Information Technology Act 2000 (India), the DPDP Act 2023, and the Consumer Protection Act 2019 (India), and are designed to be consistent with relevant provisions of the GDPR where applicable.
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